Introduction
Hi and welcome to Tinkerbits! We're committed to protecting your privacy and being transparent about how we handle your data. This privacy policy explains what information we collect, how we use it, and your rights regarding your personal data.
Data Controller
Tinkerbits is the data controller responsible for your personal information collected through our services and website.
Legal Basis for Processing
We process your personal data based on:
- Contract Performance: To provide our AI automation consultancy services
- Legitimate Interest: For business operations, service improvement, and marketing
- Legal Compliance: To meet regulatory and legal requirements
- Consent: Where explicitly provided for specific purposes
Information We Collect
Information You Provide to Us
- Contact Details: Name, email address, phone number, company information
- Project Information: Business requirements, process descriptions, technical specifications you share with us
- Communication Records: Emails, meeting notes, consultation discussions
- Payment Information: Billing details for our services (processed through secure third-party providers)
Information We Collect Automatically
- Website Analytics: IP address, browser type, pages visited, time spent on our site, referring websites
- Technical Data: Device information, operating system, connection data
- Cookies: As detailed in our cookie section below
How We Use Your Information
We use your information to:
- Provide Consultation Services: Analyze your business needs and develop AI automation solutions
- Project Management: Track project progress, deliverables, and maintain communication
- Business Operations: Send invoices, process payments, maintain client relationships
- Service Improvement: Understand how to better serve our clients and enhance our offerings
- Marketing: Send relevant updates about our services (with your consent)
- Legal Compliance: Meet regulatory requirements and protect our business interests
Information Sharing and Disclosure
We don't sell your personal data. We may share information in these specific circumstances:
- Service Providers: Third-party tools we use for cloud storage, project management platforms, payment processors, and analytics - all bound by strict confidentiality agreements and data processing agreements
- Legal Requirements: When required by law, court order, or to protect our legal rights and those of others
- Business Transfers: In case of merger, acquisition, or sale of business assets (with appropriate notifications)
- With Your Consent: Any other sharing will require your explicit permission
Data Security
We implement appropriate technical and organizational measures to protect your data:
- End-to-end encrypted data transmission and storage
Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request copies of your personal data and information about how it's processed
- Rectification: Update or correct inaccurate or incomplete information
- Erasure: Request deletion of your data (subject to legal and contractual obligations)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to processing based on legitimate interests or for marketing purposes
- Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
To exercise these rights, please contact us at the email address provided below. We'll respond within one month of receiving your request.
Data Retention
We retain your information for the following periods:
- Client Data: Duration of our business relationship plus 7 years for legal and tax purposes
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months maximum
- Financial Records: 7 years as required by law
- Communication Records: 7 years for business continuity
International Data Transfers
We may transfer your data to service providers located outside your country. When we do, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions by competent authorities
- Other legally recognized transfer mechanisms
Cookies and Tracking Technologies
Our website uses cookies and similar technologies for:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: To understand website usage and improve user experience
- Performance Cookies: To monitor website performance and loading times
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party sites. We're not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
Data Breach Notification
In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we'll notify you within 72 hours of becoming aware of the breach, as required by law.
Children's Privacy
Our services are not intended for individuals under 16 years of age. We don't knowingly collect personal information from children. If we become aware of such collection, we'll delete the information promptly.
Updates to This Policy
We may update this privacy policy to reflect changes in our practices, services, or legal requirements. We'll notify you of material changes via email or prominent website notice at least 30 days before they take effect.
Contact Us
Got questions about this privacy policy or how we handle your data? Please reach out:
Email: Contact Us
Complaints and Supervisory Authority
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority:
- EU residents: Contact your national data protection authority
- UK residents: Information Commissioner's Office (ICO)
- Other jurisdictions: Your local privacy regulator